Effective July 1, 2023

Introduction

Welcome to FUNDATECH, INC. We are committed to ensuring customer satisfaction and maintaining transparency in our refund and return policies. This policy applies to all our products and services, both online and offline, including courses, digital assets and merchandise.

1. Digital Products and Online Courses

a. Refund PolicyAll sales of digital products and online courses are final, unless the product or course is defective or not as described.
b. Replacement: Defective digital products or courses will be replaced if reported within 7 days of purchase.

2. Offline Courses

a. Cancellation and RefundCancellations made at least 30 days prior to the start of the course will receive a full refund minus a cancellation fee. Cancellations made within 30 days of the course start date are non-refundable.
b. ReprogrammingParticipants may reschedule to a later course date if a request is made at least 14 days prior to the original course date.

3. Merchandise

a. Returns: Merchandise may be returned within 30 days of receipt for a full refund, provided it is unused, unworn and in its original packaging.
b. ExchangesExchanges can be made for items of equal or lesser value within 30 days of receipt.

4. Conditions

a. Proof of PurchaseAll returns, refunds and exchanges require a receipt or proof of purchase.
b. Method of ReimbursementRefunds will be made in the original form of payment unless a gift card is requested.
c. Processing TimePlease allow up to 14 days for your return and refund to be processed.

5. Legal Compliance

This policy adheres to local, state and federal laws of Puerto Rico and the United States, ensuring protection to both the consumer and FUNDATECH, INC.

6. Contact Information

For any questions or problems related to refunds and returns, please contact us:

• Email: support@fundatech.org
• Phone: [Insert Phone Number].

7. Modifications to this Policy

FUNDATECH, INC. reserves the right to change this Refund and Return Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.

8. Customer Feedback

We value customer feedback on our policies and services. Please share your thoughts and experiences with us at feedback@fundatech.org, and we will strive to address your concerns and improve our offerings.

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Implementation Guide:

1. Publication of the Policy: Post the policy prominently on the official FUNDATECH, INC. website, particularly on the purchase and product pages, and make it easily accessible.
2. Employee TrainingTrain customer service and sales representatives on the provisions of the policy and ensure its consistent application in all interactions with customers.
3. Customer Notification: Clearly communicate the policy to customers at the time of purchase and provide a copy of the policy by e-mail or other appropriate means.
4. Feedback Mechanism: Regularly review customer feedback and address any concerns or suggestions related to refunds and returns.

Continuous Improvement Schedule:

• Review FrequencyEvery six months or after significant changes in the offerings or applicable law.
• Updating Procedure: Evaluate the policy for relevance, legal compliance and customer friendliness and make necessary updates.
• Customer NotificationNotify customers of any policy changes through email alerts or website announcements.